We are so happy to finally share with you the definitive instructions to have your WAO Festival 2020 tickets switched to tickets valid for WAO Festival 2021:
1- All those who have purchased one or more tickets valid for WAO Festival 2020 through Eventbrite have received a Switch Code linked to the order they made.
Note that the email including the Code has been sent only to those who have ordered their tickets on Eventbrite and in case of a single purchase of more than one ticket only the actual buyer will receive the email;
2- One Switch Code corresponds to the total of the order made, and has exactly the same value: if you bought an early bird ticket valued 85€, the linked Switch Code will be valued 85€ as well; if you bought two first phase tickets you’ll get a code valued 210€, and so on.
Note that since the Switch Code covers the total of the old order, it can only be redeemed by purchasing the same kind of ticket you are switching and they cannot be cumulated with other Codes or be used partially;
3- Remember that right after the purchase you will receive an email with the link to the ticketing system that allows you to set the individual names of the ticket owners. When declaring the ticket owner’s name, you must provide the same you used for the old ticket.
Note that the Switch Codes are uniquely linked to your order, this means that both the new and the old ticket must be owned by the same person;
4- To have your ticket switched you have to proceed to purchasing a 2021 ticket of the same type of the owned one: once you’re at the chek-out, copy and paste your Switch Code to “discount code” field.
Note that you must switch your tickets together if you bought more than one, by making a single order like the one you did for 2020 edition;
4.1 Add as many tickets as you bought for WAO 2020.